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Home > Frequently Asked Questions
Here we provide the most common questions we receive and their
answers. Please select a link below to find the answer to your question.
What are the
system requirements?
PC with Windows 95, 98, NT, ME, XP, or 2000
Pentium II Processor or equivalent or higher
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Why is it free?
Why not? We used to sell CD-ROMs on eBay.
Now, thank goodness, we have come into a little bit of money through
other means and don't need to sell it all that often. Mostly we
just love hearing from people who have received the CD-ROMs and
felt that it was just what they needed. We feel that makes it more
than worthwhile.
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Are there any costs
involved?
We do charge shipping and handling. This helps
to offset the cost of producing the CD-ROM and pays for postal delivery.
We tried to find a CD-ROM manufacturer who would make copies as
a dontation but they all had families to feed. And we didn't even
want to approach the U.S. Post Office and try to get free shipping.
Somehow we didn't think they'd give it to us.
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How much is shipping
and handling?
The shipping fee is $5.00 for orders within
the United States, and $8.00 for International Orders. We really
hate to charge you this, but if we didn't, we would all be destitute
very quickly as we are surprised at the amount of interest these
CD-ROMs have created. There are no other costs associated with the
CD-ROM.
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Can I combine shipping
for multiple CDs?
Unfortunately, no. The shipping costs are
$5.00 for U.S. orders and $8.00 for International Orders
for each CD that you order.
We really hate to charge you this, but the shipping and handling
fee actually goes towards the postage and the making of the CD itself.
We simply can't afford to give them out unless you help to offset
the cost of producing them.
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How do I send you the
shipping and handling?
Method 1: Credit Cards
Shipping and handling helps to relieve the burden
on us. So, to help you with the burden of sending shipping costs,
we have set up a system where you can use your credit card to make
the shipping payment. We use PayPal.com to accept most major credit
cards. It's simple, fast, and secure. To pay by credit card, add items to
your cart and click "Checkout".
Method 2: Cash, Checks, or
Money Orders
If you don't have a credit card, or would prefer
to send us the shipping and handling by cash, check or money order,
no problem! We don't have any sophisticated way of accepting checks
and money orders, so we ask that you please fill out our ready-made
order form and mail it along with your payment so that we can keep
track of payments received. You can find the form along with where
to send cash, checks, and money orders by clicking the following
link:
Click Here U.S. Residents
Order Form
Click Here If
You Live Outside The US*
*We
do not accept International Checks. Only Cash or Postal Orders.
Note: If you do not have a printer, you can simply
write your information on a piece of notebook paper and send it
in with funds to cover the shipping. Just make sure you include
your name, address, and an email address in case we need to contact
you.
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Do you accept bank
transfers for the shipping and handling?
No. Unfortunately, we do not have any way
of accepting bank transfers set up. However, PayPal.com, the service
we use to accept credit cards, allows you to send money from your
bank if you add it to your account.
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Do you accept COD (cash
on delivery)?
No. We tried accepting CODs awhile back and
found that it didn't work too well.
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What is the normal
value of these CD-ROMs?
We don't know exactly. We did have one distributor
contact us, however, and offer to sell the CD-ROMs for us at $59.95
per copy. We turned him down for the simple fact that we don't need
the money and believe that we are offering a much needed service.
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How long does it
take to receive my CD-ROM?
The time it takes to process your order and
ship out your order varies depending upon many factors such as how
many orders we have to process. We are a small group of people who
volunteer our time to iSprites, the originator of the CDs, and for
that reason it may take anywhere from 3 to 4 weeks.
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Do you accept
International Orders?
Yes. You can cover the shipping and handling
by money order, traveller's checks or even cash if you live life
dangerously. We are happy to accept foreign currency as long as
it is the equivalent to the shipping charges in U.S. dollars. We
can also accept credit cards from most countries outside the U.S.
We apologize, but we do not accept International
Checks.
Due to the increase in postal costs to send to
a foreign county, we have to charge a little more for shipping and
handling ($8 USD). If this is acceptable to you, click the
link below:
Click Here for
the Mail-In Order Form
Click Here
for Current Exchange Rates (Enter 8 US Dollars)
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What if my country
is not listed on the order page?
Unfortunately, we are only able to process
credit card orders from certain countries. If your country is not
listed on the order page, you will have to order by cash, check
or money order. More information on ordering without credit card
can be found by clicking here.
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Can I just download
it?
We actually looked into this method of distribution
when we wanted to distribute the CDs. Unfortunately, the file
size is much too large for the connection speed of most people.
Also, most hosting companies charge for file space as well as file
transfer amounts. The information is much too large for a normal
hosting account and beyond our means to afford the file transfer
charges due to the large file size.
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Is there Tech Support
available?
Certainly. We can help you with most problems
directly through email. We have tested the CD-ROM on many different
computers and operating systems and most problems can be solved without
too much hassle. Simply contact our support
department and we'll do our best to help you solve whatever problem
you are having with the CD-ROM.
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What if my CD-ROM
is defective?
If your CD-ROM is defective or damaged in
any way, please contact us. We would be
happy to help you get it up and running, replace it, or refund you
your shipping cost. We handle complaints on a case by case basis
and would be happy to assist you in any problems you may encounter.
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Is there a MAC version
available?
Not at present. We are currently working on
a version that will work with a Macintosh operating system, but
it is still very much in develomental stages.
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Is it Windows XP compatible?
Yes. The CD-ROM has been tested on and works
great with the Windows XP operating system. If you discover any
bugs, please report them here.
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Is there a print version
available?
While the CD-ROM itself has printing options
built into its software, there is no actual print version of the
information available at present and we really don't have plans
to make one. If however there is a substantial amount of people
who would like to see a print version developed, we might be inclined
to make this available in the future.
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What is your commitment
to privacy?
We are committed to protecting the privacy
of those who visit our site and order our CD-ROMs. We will never
sell or share your personal information with others. For more information
about our commitment to protecting your personal information, please
review our privacy policy by clicking here.
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Where can I find
testimonials?
We sometimes sell the CD-ROMs on eBay. A good
way to hear from people who have received the CD is to read our
feedback there. We have posted some of this feedback to our testimonials
page. To read the feedback, click here.
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Please visit our contact form
if you were unable to find an answer to your questions.
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